Description based on the Act on Specified Commercial Transactions

Katsushika Ward Traditional Industries Craftsmen's Association

Yukio Ota

〒124-0024 1-27-10-301 Shinkoiwa, Katsushika-ku, Tokyo

03-5672-8288

03-5672-8288

shop@syokuninkai.com

https://www.syokuninkai.com/

The price is shown as free shipping (tax included).

• Free shipping for purchases over 6,000 yen (excluding tax)
• If you choose cash on delivery, a handling fee will be charged. The fee is 0000 yen.

• Order form from the homepage
• As a general rule, we cannot accept orders by telephone or fax.
  In addition, for products you already own, business use, and orders by email,
  Please send inquiries by email to an address that can receive emails from a PC.

• Payment methods include bank transfer, cash on delivery, and credit card payment.
• Please note that for traditional crafts, a deposit is required at the time of order.
• If you choose to pay by bank transfer, please note that once the transfer has been confirmed, production and ordering will begin at the traditional craftsman's workshop.

• In the case of payment by credit card or bank transfer, if we are unable to confirm your order after it has been placed, the sales contract will not be concluded and if we do not receive any contact from you, your cancellation will be invalid.

• For orders of original products, we will ship within 10 to 14 days after payment confirmation, with the exception of some products.
• Traditional crafts take time to produce,
  Handmade items will cost more.

• Depending on the order completion, production may take a considerable amount of time.
  In that case, please contact us at the time of ordering. There may be cases where the traditional craftsman cannot be substituted due to health reasons, weather, transportation reasons, etc., and the craftsman may have to cancel the order.
  Please be aware of this in advance.
• After the order is completed, regardless of the period, if it is unavoidable due to the passage of time,
  After the refund is made, we will ship the item on the same day, but please note that we must notify you in advance if you wish to cancel after the deadline has passed due to the need to prepare the order in advance.
• However, if the product is unused or damaged, please contact us within 7 days of arrival.
  We will discuss the possibility of a return.
• We cannot accept returns or exchanges after delivery. Due to the handmade nature of our crafts, we are unable to offer refunds or exchanges.
  Please note that we may decline your request if the facility is closed.